Frequently Asked Questions

Products:

  • If you need an item that is not listed on this website or would like a catalogue posted out to you, please contact us via email at store@coherent.com.au

Delivery information:

  • We can only process orders to customers located in Australia or New Zealand.
  • A $16.50 flat rate per order delivery charge applies to customers located within Australia.
  • New Zealand orders under $300 will be shipped via EMS post at a flat rate of $37. Orders over $300 will be shipped via DHL at a flat rate of $75.
  • New Zealand customers must handle their own customs clearance, and quoted prices do not include any New Zealand duty or taxes. 
  • Goods are either ex-stock or alternatively 3-4 weeks from the date the order is received. We will advise you via email of any extended delays.

Payment methods:

  • All pricing information on this website is in Australian dollars.
  • Available payment methods are:
    • Australian Bankcard
    • Visa
    • Mastercard
    • Direct Deposit
  • Please note for orders totalling over $200, a 3% surcharge applies when paying by credit card. This will be billed in addition to the invoice total displayed on the website.

Please contact us via email should you have any further questions: store@coherent.com.au